How I handle your details
The short version: what you send me through a booking enquiry is used to reply to you about that sit, and deleted when you ask. The longer version is below.
Who I am
I'm Michelle Norton. The house and pet sitting service on this site is run by me personally. Anything about your data: hello@michellenorton.com.
What I collect
Only what you put in the booking enquiry form: your name, email, phone number if you give it, postcode, the dates you need covering, who needs looking after, and anything you write in the message box.
What I use it for
Replying to your enquiry and, if we go ahead, arranging your sit. That's the whole list. No marketing emails, no newsletters, and your details are never sold or passed to anyone for their own use.
Who sees it
Only me. Your enquiry isn't shown to anyone else, published anywhere, or used to build a public listing.
Where it lives
In my private database (hosted with Supabase) that only I can access. The form sends your details over an encrypted connection.
How long I keep it
Enquiries that don't turn into a booking are deleted within a few months. If we go ahead with a sit, I keep what's needed for that booking until it's done, then delete it, unless you ask me to sooner.
Your rights
You can ask me at any time what I hold about you, ask me to correct it, or ask me to delete it. Email hello@michellenorton.com and it's done, no process to go through.
Cookies and analytics
This site sets no cookies. I do use Cloudflare Web Analytics to see how many people visit which pages, which is privacy-first by design: no cookies, no fingerprinting, and nothing that identifies you personally or follows you to another site.